Customer Support
Didn’t find a price? Need some help? Get in touch with us:
1300 226 497 [email protected]
Hours of Operation:
Hampton:
Mon – Fri 10:00 a.m. to 5:30 p.m
Sat: Closed.
Sun: Closed.
Elsternwick:
Mon – Fri 9:00 a.m. to 5:30 p.m
Sat: Closed.
Sun: Closed.
Balaclava:
Mon – Fri 9:00 a.m. to 5:30 p.m
Sat & Sun: 10:00 a.m. to 4:00 p.m
No appointments required
Mail in jobs accepted
Courier service available
Find Us
Next ReviewsBen Mallows01:06 07 Sep 21The guys at Fix a Phone are fantastic, they are efficient, professional and extremely helpful. It is good value and the... results of the repair I had done were immaculate, I would recommend them to anyone. Above all they are friendly, if you need your phone fixed come here!!read moreCaro Blanke02:17 26 Jul 21I have had my phone screen repaired here about a week ago. The screen was cracked and the touch stopped working. My... screen was replaced within just over an hour and is working fine so far. They have also been very helpful with another query. They are friendly, helpful and efficient. I would really recommend Fixaphone - Balaclava.read moreCharlie Staindl08:18 11 Jul 21I'll start by saying the staff were very nice, and the work was prompt as well as reasonably cheap. I had my phone... screen replaced last year and was fairly happy with it. However over time I realised the new screen was far less responsive, and eventually had to get it replaced again. My new replacement was done elsewhere for cheaper, and the screen is much closer to it's original quality. Decent business but definitely recommend going elsewhere.read morekaleuclint10:01 02 Jul 21Took my phone in figuring the charging port required replacement and happy to pay for same. Technician diagnosed it... just needed cleaning and proceeded to do just that. No charge. Honest, friendly and capable.read moreThe Larkmill09:35 22 Jun 21Absolutely AMAZING. It was such a pleasure to deal with Fixaphone in Balaclava. Everything online suggested my phone... was destined for the scrapheap. I popped in by chance to get a proper opinion. The staff are so welcoming, knowledgeable, and efficient. Nothing is too big or small. Everyone is welcome. My phone repaired at the cheapest quote I could find in Melbourne and was completed in under an hour. If the holy trinity of friendliness, quality and value are important to you then this is absolutely one place I would go out of my way to use as you willnot find a better repair centre anywhere else. And lastly, I was going through a very difficult time and it would have been very easy for a phone repair shop to take advantage of that. I'm so grateful that they have so much integrity and made the experience so positive. If you invest in expensive items, then do yourself a favour and drop in to see the team as they also have a good range of items to protect your investment.read moreMarie Christou08:11 19 May 21I have had my phone & iPad repaired on many occasions. They are friendly, helpful, efficient and very reasonable. I... would highly recommend Fixaphone.read moreTin Pavlinic23:51 27 Mar 21I've had troubles with my phone charging for months. I brought it in and they fixed it really quickly. Great friendly... service. Thank you!read moreNeha Singh05:37 21 Mar 21My phone was repaired quickly and perfectly and I can’t be more thankful for the value for money and good... conversations. Would recommend the place to everyone ?read moreVeronica Clark11:10 20 Mar 21This man is absolutely fantastic. Honest, helpful and sensational to deal with. Fixed my phone in 3 hrs and went out of... his way to help. Thank you!read morecharlie cenedese05:25 23 Feb 21Cesar is an absolute jet! He’s so speedy and efficient and my phone is perfect, 100% recommend ⭐️⭐️⭐️⭐️⭐️Joe Abraham06:35 21 Jan 21Very helpful didn't even charge me for cleaning charge port more like this guy pleaseliam stokes22:28 06 Jan 21So friendly, great service, excellent prices for everything, can’t recommend highly enough!!!!joe lester02:05 03 Jan 21they deserve their 5 star rating. i had my battery port fixed & a new screen protector for $10. steve is also an... absolute weapon.read moreKat Rollo05:27 02 Dec 20I needed a battery replacement for an older Vivo Y69 (2017) so understandable they no longer have batteries on stock... but once you bring yours (I ordered the battery overseas), they are happy to do the service for you for standard $49 in 45mins. Friendly staff, great expertise, no scratches, and my phone is good as new for the next 2 years again. It would really just depend on the battery I bought but the service of FixAPhone is excellent.read moreAdam Northe10:58 10 Nov 20Fixed my iPhone 11 screen in under 20 minutes when I needed it urgently replaced for work! Amazing ?Heather Walkerden05:19 01 Nov 20The staff are super friendly and helpful and willing to go out of their way to help with any phone issues you may have.... I called in with a broken charger cable a while ago and they replaced it straight away and it's now charging better than it did with the old one before it was broken. I called in today for some advice and he was happy to give it and help me with some general phone problems I'd been having while I was there. I highly recommend them!read moreKim Roberts09:10 06 Aug 20Super friendly and fast service at prices that will genuinely shock (as in: they're far lower than you'd expect). Can't... recommend them highly enough. Went in to buy a screen protector for my S20 expecting to pay $39 - $49 as per typical JB Hi Fi prices and then have to install it myself... nope - $24.95 and it was fitted for me in no time. Really impressive service, I'll definitely be back.read morePravin Rodrigues05:14 15 Apr 20Fantastic service @ a great price. Jordon is most helpful and knows his stuff in and out.Penelope Jones11:37 13 Feb 20Such excellent service. I thought ai had a broken screen. Turned out it was just the screen protector. All fixed inside... 5 minutes for 10 dollars! Brilliant!read moreDavid Kearney00:57 02 Feb 20Fantastic service, very quick and super helpful. Had my iPhone 8 repaired here and was faultless. Would highly... recommend to anyone who needs a phone fixed.read moreTigran Davit22:39 27 Jan 20I fixed my laptop screen screen after it cracked - excellent service and good pricingLucas McaKennaM02:30 24 Jan 20Amazing job, super quick and helpful service! Didn’t try to up sell when I needed a new case - directed me to where I... could get the exact case I wanted ? reliable and honest!read moreJames Knotting01:45 20 Jan 20Great service - repaired my iPhone XR quickly and it is looking good as new after a big drop!Linda Kaplan00:47 17 Jan 20After trying a few shops over the last couple of years this place was the only one that left me feeling happy with the... service and pricing.read moreShimon Goldman09:52 29 Dec 19My screen was broken and I went to fixaphone to get it repaired. They did an excellent job it was very quick it was... done in 45 minutes and prices were great. Highly recommended.read moreChoo Leow05:48 29 Nov 19Good price, great service. Highly recommended. Took my Samsung S7 to replace the cracked screen. The guy ordered the... screen for me which arrived the next day. He gave me a call n I went in and they replaced it with one an hour. I was quoted at a higher price from another shop but Fixaphone only charged me $169 for the replacement.read morePeter Hersch02:03 27 Aug 19Took my wife's damaged iPhone to Fix A Phone at 9.25. Around 10.30 a text on my phone advised the phone was ready to... pick up. I did and it was perfect and the wife could get on with her life Happy wife, happy life! Thank you Fix a Phone!read moreDa K05:47 06 Aug 19Really solid outfit and customer service. Do what they say they will and can be trusted. Thanks for today Jordan! RKGuy Franklin06:47 23 Jul 19We'll priced, fast friendly service. Will be back with my other cracked devies.Elise Loterman03:36 27 Jun 19Great experience! They have great customer service and were really helpful to make sure our phones were fixed properly... and quickly. Also have a good selection of phone cases to buy.read moreElsternwick Cellars05:53 18 Jun 19The best place in Melbourne for Mobile Phone repairs! Great service, quality work and very reasonable pricingjuuan liimaa23:05 13 Jun 19Quick service and fair price , smashed my phone and literally they were able to fix it in less than 45 min , well doneAlison Fell01:00 02 Apr 19Quick, friendly service, quality repair - all close to home. Happy to support this dependable, local business.John Ryan03:24 25 Feb 19Warning New Owners and they are atrocious ! This Used to be a great place, run by a really nice guy who went out of... his way to help. Unfortunately he's sold to and new owners that are the opposite, went there the other day and guy behind the counter who was an absolute PIG! So much so I took my phone somewhere else & paid again to have it fixed even though it was still under warranty with them. I used to visit 4-5 times a year with phones from staff and employee's, not after today. I'll give it 12 months before this place is gone under current management or maybe after this review they might try and be nicer. *** reply *** Your dishonest as well, your lackie at the front desk pretended he couldn't understand me with his poor English, then he claimed I wasn't on your system, then after I gave you a serve and was walking out the door you magically found me and my company and pleaded for me to come back, but by then I was over your simply appalling attitude. You probably paid good money for that business and all those previous ratings are from the old owner, big tip mate, he wasn’t so successful by being a pig to everyone that walks in the door.read moreShlomo Behar11:59 23 Feb 19These guys were so good, my phone had died and they were able to recover everything!! Photos, notes, etc. Great service... and friendly staff. Have been back to change my cracked screen, quick service. I'd highly recommend for any phone serviceread moreChris E05:47 17 Feb 19Have used Fix A Phone a few times now, and they have always done a great job. The service and speed is second to none.... Recommend them to anyone.read more
